MyFerranti – a new service management approach

Ferranti is a solution provider. We deliver to our customers a set of products and services to meet business requirements. The implementation of an IT system is only part of the story. Throughout the life-time of the system, which is a usually many times longer than the implementation time, management, maintenance and support are required to protect the investment and to get most out of it. Ferranti can offer services to sustain and support systems throughout their system life. The services offered include preventive and corrective actions. Not only tactical support is delivered but also strategical guidance to get most out of the IT investment.

The support service can be tailored to your requirements. This ensures that the best quality of service can be delivered to the IT system users. The service level agreement outlines which services are carried out by Ferranti and which aspects are the responsibility of the customer (or third party). For high availability systems full 24 hours coverage, 7 days a week, all year can be offered.

MyFerranti is the heart of Ferranti’s service management approach. MyFerranti is set up in order to offer a single, business driven service delivery model to all our customers. In other words: one recognizable way of working towards customers. Through Myferranti, service delivery becomes effective and therefore cost-efficient. This will naturally improve the service as well.

Myferranti is designed in essence to provide for proactive management of our customers’ services. MyFerranti builds upon the best practices (ITIL) in the IT industry and is completed by Ferranti Computer Systems’ extensive experience in the service delivery area.

Service Delivery Extranet Portal IT Management Online (ITMO) is the IT Infrastructure monitoring and management managed service that Ferranti Computer Systems offers. It is a modular services package that can remotely and pro-actively manage the IT infrastructure of a business, such as servers, databases, security devices and applications. It enables the IT team of a business to easily track down, correct and even anticipate system problems.

ITMO simplifies the management and monitoring of the IT infrastructure and enhances the reliability of networks, servers and applications. The services package also supports the IT team in other areas, such as reporting, history, and monitoring server availability and the performance of the overall infrastructure.

Go directly to MyFerranti https://my.ferranti.be